Previous incidents

The issue causing unexpected user logouts and login failures has now been resolved. The platform is fully operational, and users can log in normally.

We sincerely apologize for the disruption.

The issue causing unexpected user logouts and login failures has now been resolved. The platform is fully operational, and users can log in normally.

We sincerely apologize for the disruption.

The issue causing unexpected user logouts and login failures has now been resolved. The platform is fully operational, and users can log in normally.

We sincerely apologize for the disruption.

Root Cause Analysis:

The issue was due to exceeding the daily email quota. The solution was to increase the daily quota, and the issue has been addressed.

*Mitigation Steps:

• Contacted the email provider support team.
• Implemented temporary in-app notifications to mitigate the impact.
• Redirected critical communication to alternative channels where possible.

*Resolution Steps:

• Increased the daily quota with the provider.
• Implemented monitoring to prevent future quota exhaustion.