Previous incidents

May 2025
May 27, 2025
1 incident

User Session Logout and Login Failure

Downtime

Resolved May 27 at 07:17am UTC

The issue causing unexpected user logouts and login failures has now been resolved. The platform is fully operational, and users can log in normally.

We sincerely apologize for the disruption.

1 previous update
May 26, 2025
1 incident

User Session Logout and Login Failure

Downtime

Resolved May 26 at 07:15am UTC

The issue causing unexpected user logouts and login failures has now been resolved. The platform is fully operational, and users can log in normally.

We sincerely apologize for the disruption.

1 previous update
May 23, 2025
1 incident

User Session Logout and Login Failure

Downtime

Resolved May 23 at 07:15am UTC

The issue causing unexpected user logouts and login failures has now been resolved. The platform is fully operational, and users can log in normally.

We sincerely apologize for the disruption.

1 previous update
April 2025
No incidents reported
March 2025
Mar 17, 2025
1 incident

Email Sending Service Outage

Degraded

Resolved Mar 17 at 02:31pm UTC

Root Cause Analysis:

The issue was due to exceeding the daily email quota. The solution was to increase the daily quota, and the issue has been addressed.

*Mitigation Steps:

  • Contacted the email provider support team.
  • Implemented temporary in-app notifications to mitigate the impact.
  • Redirected critical communication to alternative channels where possible.

*Resolution Steps:

  • Increased the daily quota with the provider.
  • Implemented monitoring to prevent future quota exhaustion.

1 previous update