Root Cause Analysis:

The issue was due to exceeding the daily email quota. The solution was to increase the daily quota, and the issue has been addressed.

*Mitigation Steps:

• Contacted the email provider support team.
• Implemented temporary in-app notifications to mitigate the impact.
• Redirected critical communication to alternative channels where possible.

*Resolution Steps:

• Increased the daily quota with the provider.
• Implemented monitoring to prevent future quota exhaustion.

We are currently experiencing an issue with our email sending provider, which is affecting our ability to send transactional and notification emails to users.

Impact:

• Users are not receiving important notifications and updates.