Resolved
Mar 17, 2025 at 2:31pm UTC
Root Cause Analysis:
The issue was due to exceeding the daily email quota. The solution was to increase the daily quota, and the issue has been addressed.
*Mitigation Steps:
- Contacted the email provider support team.
- Implemented temporary in-app notifications to mitigate the impact.
- Redirected critical communication to alternative channels where possible.
*Resolution Steps:
- Increased the daily quota with the provider.
- Implemented monitoring to prevent future quota exhaustion.