Incidents reported on status page for Workhub24 https://status.workhub24.com/ https://d1lppblt9t2x15.cloudfront.net/logos/5514a7915f0ec57b58ced3434a2484c6.png https://status.workhub24.com/ en https://status.workhub24.com/ Sat, 17 Jan 2026 17:16:21 +0000 https://status.workhub24.com/#6551a56cfac2b4291b7eddfcbe71b501e030b88e9cf8490fe2be7fe94ef5550d Beta Workhub24 UI (beta.workhub24.com) recovered https://status.workhub24.com/ Sat, 17 Jan 2026 17:08:24 +0000 https://status.workhub24.com/#6551a56cfac2b4291b7eddfcbe71b501e030b88e9cf8490fe2be7fe94ef5550d Beta Workhub24 UI (beta.workhub24.com) went down https://status.workhub24.com/incident/732078 Tue, 23 Sep 2025 05:30:00 -0000 https://status.workhub24.com/incident/732078#ad0d69d8691cd082e3b52ee92021af4512bf2e60792b80589bee3b6622365b21 The application was not processing the task queue at the expected rate due to a scaling issue. This led to slower-than-normal assignment of tasks. - Resolution: The scaling configuration was adjusted to allow the application to process the queue at the required throughput. Task assignments are now being processed in real time. - Next Steps / Preventive Measures: Review and fine-tune auto-scaling thresholds to better handle workload spikes. Add monitoring and alerts on queue processing lag to detect issues earlier. https://status.workhub24.com/incident/732078 Tue, 23 Sep 2025 04:30:00 -0000 https://status.workhub24.com/incident/732078#e370cfeef71b9d9455958279ca976c3a5cbedafd64c35496d34d66553accdb0d Customers reported delays in the Workhub24 platform when assigning tasks. The system was slower than expected in processing and updating task assignments, resulting in noticeable lag for end-users. https://status.workhub24.com/incident/723189 Fri, 12 Sep 2025 13:30:00 -0000 https://status.workhub24.com/incident/723189#d4ca48afa9cfc8615756a05f9c307f9a61da364d1a250e03a3c39a47fa891968 We’ve routed file uploads through the AWS edge network, and the issue is now resolved. https://status.workhub24.com/incident/723189 Fri, 12 Sep 2025 13:30:00 -0000 https://status.workhub24.com/incident/723189#d4ca48afa9cfc8615756a05f9c307f9a61da364d1a250e03a3c39a47fa891968 We’ve routed file uploads through the AWS edge network, and the issue is now resolved. https://status.workhub24.com/incident/723189 Fri, 12 Sep 2025 09:30:00 -0000 https://status.workhub24.com/incident/723189#f51fda124a6cb762f96bcdab582f39075a2d16884201c60af02dd42b6a5294eb Due to an undersea cable cut near the Red Sea, customers in Asia may experience slowness or failures when uploading files. We are working on a solution. https://status.workhub24.com/incident/723189 Fri, 12 Sep 2025 09:30:00 -0000 https://status.workhub24.com/incident/723189#f51fda124a6cb762f96bcdab582f39075a2d16884201c60af02dd42b6a5294eb Due to an undersea cable cut near the Red Sea, customers in Asia may experience slowness or failures when uploading files. We are working on a solution. https://status.workhub24.com/incident/665211 Thu, 31 Jul 2025 07:15:00 -0000 https://status.workhub24.com/incident/665211#d6c1c6f6fbbc56d35eae61ed909b3838dee866cd7dce56da36c4464a7247d267 The issue causing task delays has been identified and fixed. We've also enhanced monitoring to catch such issues earlier. Thank you for your understanding. https://status.workhub24.com/incident/665211 Thu, 31 Jul 2025 03:26:00 -0000 https://status.workhub24.com/incident/665211#60f851059902b4c65151f65a12db7bb9a19663da734de5553e283e8c12fff315 We are experiencing a slowness in our task module. https://status.workhub24.com/incident/596872 Wed, 04 Jun 2025 11:32:00 -0000 https://status.workhub24.com/incident/596872#abf5fb4ccf73c96891270418124a5e2203fb1bd0d62cae1aed9834f86d004085 We have switched to our secondary email provider and outbound emails are working back again. https://status.workhub24.com/incident/596872 Wed, 04 Jun 2025 11:18:00 -0000 https://status.workhub24.com/incident/596872#ee6969f7d7a1e10eadf7cfea246e797aa10eb210e8feaeccf2029284f9327279 We've identified an issue where outbound emails are not working. We are working with our Email service provider to resolve the issue. https://status.workhub24.com/incident/582189 Wed, 28 May 2025 00:20:20 -0000 https://status.workhub24.com/incident/582189#b7aef37cadf97f2a60f62af4289c938e1a0ad7f7bb5d3a4184ab53033bf4e92f Maintenance completed https://status.workhub24.com/incident/582189 Wed, 28 May 2025 00:20:20 -0000 https://status.workhub24.com/incident/582189#b7aef37cadf97f2a60f62af4289c938e1a0ad7f7bb5d3a4184ab53033bf4e92f Maintenance completed https://status.workhub24.com/incident/582189 Wed, 28 May 2025 00:20:20 -0000 https://status.workhub24.com/incident/582189#b7aef37cadf97f2a60f62af4289c938e1a0ad7f7bb5d3a4184ab53033bf4e92f Maintenance completed https://status.workhub24.com/incident/582189 Wed, 28 May 2025 00:00:20 -0000 https://status.workhub24.com/incident/582189#90e530345ef55be7ea2650c328df68f048ffbd09a601265ce811088664d70591 During this time the system will be unavailable for the users https://status.workhub24.com/incident/582189 Wed, 28 May 2025 00:00:20 -0000 https://status.workhub24.com/incident/582189#90e530345ef55be7ea2650c328df68f048ffbd09a601265ce811088664d70591 During this time the system will be unavailable for the users https://status.workhub24.com/incident/582189 Wed, 28 May 2025 00:00:20 -0000 https://status.workhub24.com/incident/582189#90e530345ef55be7ea2650c328df68f048ffbd09a601265ce811088664d70591 During this time the system will be unavailable for the users https://status.workhub24.com/incident/582219 Tue, 27 May 2025 07:17:00 -0000 https://status.workhub24.com/incident/582219#746a25cd8ea7671216dcd6916b7c70dc9efb0a5a4480fd293b362ea2c96cba91 The issue causing unexpected user logouts and login failures has now been resolved. The platform is fully operational, and users can log in normally. We sincerely apologize for the disruption. https://status.workhub24.com/incident/582219 Tue, 27 May 2025 07:04:00 -0000 https://status.workhub24.com/incident/582219#606ac6a37ebbfb7fda0db7c389867f3836ed8c145d758d1f8402e6973ff8ef97 We are currently experiencing a platform-wide issue where all logged-in users were unexpectedly logged out, and new login attempts are failing. Our engineering team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates shortly. We apologize for the inconvenience and appreciate your patience. https://status.workhub24.com/incident/582198 Mon, 26 May 2025 07:15:00 -0000 https://status.workhub24.com/incident/582198#02ba81d6716bd4f87a08706d43a8a211244bd4c46f419267392bea47644aa0b9 The issue causing unexpected user logouts and login failures has now been resolved. The platform is fully operational, and users can log in normally. We sincerely apologize for the disruption. https://status.workhub24.com/incident/582198 Mon, 26 May 2025 07:00:00 -0000 https://status.workhub24.com/incident/582198#7b3c64f118ab557ead3ff09ac8b0faf348cf3bfff083a5a366c87a4161a4962e We are currently experiencing a platform-wide issue where all logged-in users were unexpectedly logged out, and new login attempts are failing. Our engineering team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates shortly. We apologize for the inconvenience and appreciate your patience. https://status.workhub24.com/incident/582194 Fri, 23 May 2025 07:15:00 -0000 https://status.workhub24.com/incident/582194#65397b4b4c494bcb5f7d844712e33e9d9d0410747d748d6d3a8a4d99b05e3a97 The issue causing unexpected user logouts and login failures has now been resolved. The platform is fully operational, and users can log in normally. We sincerely apologize for the disruption. https://status.workhub24.com/incident/582194 Fri, 23 May 2025 07:00:00 -0000 https://status.workhub24.com/incident/582194#e0c43377ae99e10a40fbc9f5fabfee50209d804be2f07d81a32efc82e018fbb5 We are currently experiencing a platform-wide issue where all logged-in users were unexpectedly logged out, and new login attempts are failing. Our engineering team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates shortly. We apologize for the inconvenience and appreciate your patience. https://status.workhub24.com/incident/529605 Mon, 17 Mar 2025 14:31:00 -0000 https://status.workhub24.com/incident/529605#a784b66cb82a04d7063b90367ccd78f103ae093676cef9185e2d39df02e2483d Root Cause Analysis: The issue was due to exceeding the daily email quota. The solution was to increase the daily quota, and the issue has been addressed. *Mitigation Steps: - Contacted the email provider support team. - Implemented temporary in-app notifications to mitigate the impact. - Redirected critical communication to alternative channels where possible. *Resolution Steps: - Increased the daily quota with the provider. - Implemented monitoring to prevent future quota exhaustion. https://status.workhub24.com/incident/529605 Mon, 17 Mar 2025 13:08:00 -0000 https://status.workhub24.com/incident/529605#b48138fa86aa9fd458b7332ab1c456bbe0e7ae1d5eff2c9e0b63df82768b2217 We are currently experiencing an issue with our email sending provider, which is affecting our ability to send transactional and notification emails to users. Impact: - Users are not receiving important notifications and updates. https://status.workhub24.com/incident/464616 Wed, 20 Nov 2024 08:30:00 -0000 https://status.workhub24.com/incident/464616#7d93872ca77637db483187bb747047bb686f3d8c102f43a3d54103d720d8ca5a ## **Impact:** This issue affected workflows relying on default values during card creation. Due to a bug, default values were not sent from the front end to the backend, resulting in incomplete or inaccurate data being stored in the affected cards. ## **Root Cause:** A frontend bug in the system failed to include default values in the payload during card creation. ## **Resolution:** - A fix was developed and deployed to production. - Since this is a frontend code change, the fix will take effect only when users reload their browser page to download the updated code. ## **Mitigation Steps:** 1. The frontend bug was identified and resolved. 2. The fix was tested in staging before deployment. 3. All users were logged out system-wide one hour post-deployment to prompt a code refresh. 4. Customers experiencing the issue are advised to reload their browser page to ensure they receive the updated code. 5. An impact analysis is underway to identify affected workflows. 6. Impacted customers will be notified individually, and appropriate remediation will be provided. ## **Next Steps:** 1. Conduct a comprehensive review of the testing pipeline to ensure similar issues are detected earlier. 2. Introduce automated testing for scenarios involving default values during card creation. 3. Enhance monitoring and alerting for anomalies in data submissions. 4. Provide a detailed follow-up report to affected customers. ## **Customer Communication:** An email explaining the issue, its resolution, and the mitigation steps has been sent to all customers. Customers experiencing this issue are instructed to reload their browser page to ensure they receive the updated code. Impacted customers will be contacted directly. ## **Additional Notes:** The team is committed to preventing similar issues in the future and ensuring the platform's reliability for all users. https://status.workhub24.com/incident/464616 Wed, 20 Nov 2024 08:30:00 -0000 https://status.workhub24.com/incident/464616#7d93872ca77637db483187bb747047bb686f3d8c102f43a3d54103d720d8ca5a ## **Impact:** This issue affected workflows relying on default values during card creation. Due to a bug, default values were not sent from the front end to the backend, resulting in incomplete or inaccurate data being stored in the affected cards. ## **Root Cause:** A frontend bug in the system failed to include default values in the payload during card creation. ## **Resolution:** - A fix was developed and deployed to production. - Since this is a frontend code change, the fix will take effect only when users reload their browser page to download the updated code. ## **Mitigation Steps:** 1. The frontend bug was identified and resolved. 2. The fix was tested in staging before deployment. 3. All users were logged out system-wide one hour post-deployment to prompt a code refresh. 4. Customers experiencing the issue are advised to reload their browser page to ensure they receive the updated code. 5. An impact analysis is underway to identify affected workflows. 6. Impacted customers will be notified individually, and appropriate remediation will be provided. ## **Next Steps:** 1. Conduct a comprehensive review of the testing pipeline to ensure similar issues are detected earlier. 2. Introduce automated testing for scenarios involving default values during card creation. 3. Enhance monitoring and alerting for anomalies in data submissions. 4. Provide a detailed follow-up report to affected customers. ## **Customer Communication:** An email explaining the issue, its resolution, and the mitigation steps has been sent to all customers. Customers experiencing this issue are instructed to reload their browser page to ensure they receive the updated code. Impacted customers will be contacted directly. ## **Additional Notes:** The team is committed to preventing similar issues in the future and ensuring the platform's reliability for all users. https://status.workhub24.com/incident/464616 Wed, 20 Nov 2024 04:46:00 -0000 https://status.workhub24.com/incident/464616#f37236a7a68bef24cb72ed1883cada70b8292abe1fea479256f94ec37be064da This issue affected workflows relying on default values during card creation. Due to a bug, default values were not sent from the front end to the backend, resulting in incomplete or inaccurate data being stored in the affected cards. https://status.workhub24.com/incident/464616 Wed, 20 Nov 2024 04:46:00 -0000 https://status.workhub24.com/incident/464616#f37236a7a68bef24cb72ed1883cada70b8292abe1fea479256f94ec37be064da This issue affected workflows relying on default values during card creation. Due to a bug, default values were not sent from the front end to the backend, resulting in incomplete or inaccurate data being stored in the affected cards. https://status.workhub24.com/incident/428780 Sat, 14 Sep 2024 11:59:00 -0000 https://status.workhub24.com/incident/428780#9203d947221106117be5c1cf5e49d59085a88fd870a1ecbaa3ed6942f2628ebb Maintenance completed https://status.workhub24.com/incident/428780 Sat, 14 Sep 2024 11:59:00 -0000 https://status.workhub24.com/incident/428780#9203d947221106117be5c1cf5e49d59085a88fd870a1ecbaa3ed6942f2628ebb Maintenance completed https://status.workhub24.com/incident/428780 Sat, 14 Sep 2024 11:59:00 -0000 https://status.workhub24.com/incident/428780#9203d947221106117be5c1cf5e49d59085a88fd870a1ecbaa3ed6942f2628ebb Maintenance completed https://status.workhub24.com/incident/428780 Sat, 14 Sep 2024 11:59:00 -0000 https://status.workhub24.com/incident/428780#9203d947221106117be5c1cf5e49d59085a88fd870a1ecbaa3ed6942f2628ebb Maintenance completed https://status.workhub24.com/incident/428780 Sat, 14 Sep 2024 11:59:00 -0000 https://status.workhub24.com/incident/428780#9203d947221106117be5c1cf5e49d59085a88fd870a1ecbaa3ed6942f2628ebb Maintenance completed https://status.workhub24.com/incident/428780 Sat, 14 Sep 2024 00:00:00 -0000 https://status.workhub24.com/incident/428780#2faa9b793146964050ad995c6d6ad291e13fa1d0801058fa0b0b42bd6da76025 We are upgrading our database to the latest version. https://status.workhub24.com/incident/428780 Sat, 14 Sep 2024 00:00:00 -0000 https://status.workhub24.com/incident/428780#2faa9b793146964050ad995c6d6ad291e13fa1d0801058fa0b0b42bd6da76025 We are upgrading our database to the latest version. https://status.workhub24.com/incident/428780 Sat, 14 Sep 2024 00:00:00 -0000 https://status.workhub24.com/incident/428780#2faa9b793146964050ad995c6d6ad291e13fa1d0801058fa0b0b42bd6da76025 We are upgrading our database to the latest version. https://status.workhub24.com/incident/428780 Sat, 14 Sep 2024 00:00:00 -0000 https://status.workhub24.com/incident/428780#2faa9b793146964050ad995c6d6ad291e13fa1d0801058fa0b0b42bd6da76025 We are upgrading our database to the latest version. https://status.workhub24.com/incident/428780 Sat, 14 Sep 2024 00:00:00 -0000 https://status.workhub24.com/incident/428780#2faa9b793146964050ad995c6d6ad291e13fa1d0801058fa0b0b42bd6da76025 We are upgrading our database to the latest version. https://status.workhub24.com/incident/390287 Thu, 27 Jun 2024 11:55:00 -0000 https://status.workhub24.com/incident/390287#c4279263c4840aac72436a6c4dc20f8c68ec3e2a6263b263ca9a79c974e388d0 We are pleased to inform you that the recent service interruption, during which users were unable to sign in to the platform from 11:52 AM to 11:55 AM UTC, has been resolved. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Thank you for your continued support. https://status.workhub24.com/incident/390287 Thu, 27 Jun 2024 11:55:00 -0000 https://status.workhub24.com/incident/390287#c4279263c4840aac72436a6c4dc20f8c68ec3e2a6263b263ca9a79c974e388d0 We are pleased to inform you that the recent service interruption, during which users were unable to sign in to the platform from 11:52 AM to 11:55 AM UTC, has been resolved. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Thank you for your continued support. https://status.workhub24.com/incident/390287 Thu, 27 Jun 2024 11:52:00 -0000 https://status.workhub24.com/incident/390287#e6ff871332fd743d0ba139fef9d6c9b062e5cb9be5a6acb91cf44a8d43e193c4 Please be advised that there was a brief service interruption on 27-06-2024, during which users were unable to sign in to the platform. https://status.workhub24.com/incident/390287 Thu, 27 Jun 2024 11:52:00 -0000 https://status.workhub24.com/incident/390287#e6ff871332fd743d0ba139fef9d6c9b062e5cb9be5a6acb91cf44a8d43e193c4 Please be advised that there was a brief service interruption on 27-06-2024, during which users were unable to sign in to the platform. https://status.workhub24.com/incident/346203 Tue, 26 Mar 2024 10:30:00 -0000 https://status.workhub24.com/incident/346203#49de4661b076348cf3314b47542d6410bdeaad5d3487b9c0583d37807f02dbab Maintenance completed https://status.workhub24.com/incident/346203 Tue, 26 Mar 2024 09:00:00 -0000 https://status.workhub24.com/incident/346203#d73302cdc61db7923fccf94bbff42e28a614d5cb15708ad8d8cb0f0c2b7f2283 We are adding more security features to make sure you and your data are safe with us. https://status.workhub24.com/incident/316909 Tue, 23 Jan 2024 14:43:00 -0000 https://status.workhub24.com/incident/316909#4d0196339e3206c2334703c41ab05ef5f8a2b086b2610541a5c0c5f25cc186a0 After a thorough investigation, we have identified the root cause of our platform's email sending issue. The problem lies in the compatibility between our SMTP client and the TLS version supported by our service provider. Our SMTP client has recently switched to using TLS v1.3 for secure email transmission. However, it has come to our attention that our service provider does not currently support TLS v1.3, leading to email delivery failure. To address this issue, our team switched to the secondary email service provider to restore the email-sending functionality. We apologize for any inconvenience caused by this compatibility mismatch. https://status.workhub24.com/incident/316909 Tue, 23 Jan 2024 06:36:00 -0000 https://status.workhub24.com/incident/316909#686a1f726160986d0de56762245c1e0184c1039421a1379ce9a9cc7ecb3bf322 We have identified an issue with our platform's email sending functionality. Users are experiencing difficulties receiving system emails and workflow-related emails through our system.